10 questions to ask a stair lift installer

A good installer will be happy to answer all of these. Print this page or keep it open on your phone during the in-home visit, and write the answers next to each one.

1. Are you licensed and insured? Ask what your state requires for lift installers and whether they meet it.
2. What does the warranty cover, and for how long? Check the motor, the parts and the labor separately.
3. Who services the lift, and how fast can you come out? Find out the typical response time if it stops working.
4. Do you recommend yearly maintenance, and what does it cost?
5. What happens if the power goes out? Most lifts run on batteries that charge on the rail. Ask how many trips a full charge gives.
6. What safety features does this model have? Look for a seat belt, sensors that stop the lift if something is in the way, and a seat that swivels at the top.
7. Is this lift new or reconditioned? Reconditioned lifts can save money; ask what warranty comes with them.
8. Do you offer rental or buy-back? Useful if the lift is for a short recovery or you may move.
9. What exactly is included in the price? Installation, the rail, removal of the old lift, and any electrical work.
10. How long until it is installed? Straight rails are often quick; curved rails are made to order and take longer.

Comparing two quotes? Put the answers side by side. The lowest price is not always the best value if the warranty or service is weaker.